Luck 55 Privacy Policy — How We Handle Your Personal Data

01 Introduction

Luck 55 is an online gaming and sports betting platform operated for Pakistani players. When you create an account, make a deposit, place a bet or interact with any part of the Luck 55 platform, certain personal data is collected and processed in order to deliver the service to you.

This Privacy Policy sets out clearly and honestly what data we collect, why we collect it, how long we keep it, who we share it with (and crucially, who we do not share it with), and what rights you have over your own information.

This policy applies to all users of the Luck 55 website and mobile app, regardless of the device or network they are using to access the platform. By registering or using Luck 55, you acknowledge that you have read this policy and understood how your data is handled.

02 Data We Collect

The data Luck 55 collects falls into the following categories. We have described each clearly so you know exactly what information is involved.

We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. Where identity verification requires document uploads, those documents are processed solely for verification and are not retained longer than necessary.

03 How We Use Your Data

Every piece of data Luck 55 collects is used for a specific operational purpose. We do not collect data speculatively or hold information we have no current use for. The primary purposes are as follows:

• Account management: Creating and maintaining your Luck 55 account, verifying your identity and age, processing login authentication and keeping your account secure.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets accurately and in a timely manner.
• Platform delivery: Providing you access to sports betting markets (including PSL, T20 and international cricket), live casino, slot games, the Luck 55 app and all other platform features.
• Fraud and security: Detecting unusual account activity, preventing unauthorised access, identifying suspicious transaction patterns and protecting the integrity of the platform for all users.
• Customer support: Responding to your queries, resolving account issues and maintaining a record of support interactions for quality purposes.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators and ensuring that responsible gaming tools are available and used where needed.
• Communications: Sending account notifications, transaction confirmations and — only if you have opted in — promotional offers and platform updates.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and to improve features, performance and user experience.

04 Legal Basis for Processing

Luck 55 processes your personal data under the following legal bases, depending on the specific processing activity involved:

• Contract performance: Processing necessary to fulfil the agreement between you and Luck 55 — account registration, transaction processing and platform delivery all fall under this basis.
• Legitimate interests: Fraud prevention, platform security, abuse detection and improving the service based on aggregated analytics are processed under legitimate interest, where those interests do not override your rights.
• Legal obligation: Identity verification, age verification, anti-money laundering checks and record-keeping required by applicable law are processed under legal obligation.
• Consent: Marketing communications and non-essential cookies are only processed where you have given explicit consent. You may withdraw consent at any time via your account settings.

05 Data Sharing

Luck 55 does not sell your personal data. There are limited, specific circumstances in which your data may be shared with third parties, all of which are described below.

• Payment processors: When you make a deposit or withdrawal, transaction data is shared with the relevant payment provider (such as JazzCash or Easypaisa) solely to process that transaction.
• Identity verification providers: Where age or identity verification is required, your documents may be processed by a trusted verification service provider operating under strict data processing agreements.
• Technology and hosting providers: Luck 55 uses third-party infrastructure, hosting and platform technology providers. These providers access data only as necessary to deliver their contracted service and are bound by confidentiality obligations.
• Legal and regulatory requirements: Where required by applicable law or by a lawful request from a competent authority, Luck 55 may be required to disclose certain data. We will only comply with requests that are legally valid.
• Business transfers: In the event of a merger, acquisition or transfer of business assets, user data may form part of the transferred assets. You would be notified before your data became subject to a materially different privacy policy.

In every case of data sharing, Luck 55 ensures that the receiving party is bound by appropriate contractual data protection obligations. We do not share data with advertisers, data brokers or marketing networks.

06 Cookies and Tracking

Luck 55 uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. Cookies are small text files placed on your device when you visit the platform.

The types of cookies used on the Luck 55 platform are as follows:

• Essential cookies: Required for the platform to function. These handle session management, login state and security checks. They cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences — such as your preferred sports categories or display language — so you do not need to reset them on every visit.
• Analytics cookies: Collect anonymised information about how players navigate the platform, which pages are visited most and where users encounter friction. This data is used to improve the platform — it does not identify you personally.
• Marketing cookies (optional): Only placed if you explicitly consent. Used to deliver relevant promotional content on the platform. Declining these cookies does not affect platform functionality.

You can manage your cookie preferences through your browser settings or through the cookie preference panel on the Luck 55 platform. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

07 Data Retention

Luck 55 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The general retention periods are as follows:

• Active account data: Retained for the lifetime of your account and for a defined period after account closure.
• Transaction and financial records: Retained for a minimum period as required by financial record-keeping obligations, typically several years from the date of the transaction.
• Identity verification documents: Retained only as long as required for the verification process and relevant compliance obligations, then securely deleted.
• Support communications: Retained for a reasonable period to allow follow-up on open issues, then deleted or anonymised.
• Technical and analytics data: Typically retained in anonymised or aggregated form only, with no retention period limit applicable once personal identifiers are removed.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. You may also request earlier deletion of your data — see Your Rights below.

08 Security Measures

Luck 55 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Secure, access-controlled server infrastructure with restricted administrative access.
• Regular security reviews and vulnerability assessments of the platform.
• Staff access to personal data limited to those who genuinely need it to perform their role, governed by internal access control policies.
• Monitoring systems to detect and respond to suspicious access patterns or potential breaches.
• Payment data handled exclusively through certified payment gateways — full financial credentials are never stored on Luck 55 servers.

Despite these measures, no system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights, Luck 55 will notify affected users promptly and take immediate remedial action.

09 Your Rights

As a Luck 55 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Luck 55 support team using the details in the Contact section below.

• Right of access: You may request a copy of the personal data Luck 55 holds about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: In certain circumstances you may request that we delete your personal data. This right applies where data is no longer necessary for the original purpose, or where you withdraw consent and no other legal basis applies. Note that legal retention obligations may limit this right in some cases.
• Right to restrict processing: You may ask us to limit how we use your data in certain situations, for example while a correction request is being reviewed.
• Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails or optional cookies), you can withdraw that consent at any time through your account settings. Withdrawal does not affect processing that occurred before the withdrawal.
• Right to object: You may object to processing carried out under legitimate interest grounds. We will review the objection and stop the processing unless we have compelling legitimate grounds that override your interests.

We aim to respond to all data rights requests within 30 days. Requests that are unusually complex or numerous may take longer, in which case we will inform you of the extension and the reason.

10 Children's Privacy

The Luck 55 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from any person under 18 years of age. Age verification is applied during the registration process for this reason.

If it comes to our attention that an account has been created by or belongs to a person under 18, the account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and all personal data associated with that account will be deleted promptly.

If you are a parent or guardian and believe that a minor may have created a Luck 55 account, please contact us immediately using the support details below so we can investigate and act accordingly.

11 Updates to This Policy

Luck 55 may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable legal requirements. When material changes are made, registered users will be notified via the email address on their account.

The updated policy will be published on this page with a revised "Last Updated" date. We recommend reviewing this page periodically so you are always aware of how your data is being handled.

Your continued use of the Luck 55 platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact support to close your account.

12 Contact & Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal information has been handled, please contact the Luck 55 support team. We are available 24 hours a day, 7 days a week.

When submitting a data rights request, please include your registered email address and a clear description of the request so we can process it efficiently. We may need to verify your identity before actioning a request to ensure we are releasing or modifying the correct data.

For responsible gaming concerns or account self-exclusion requests, please visit the Responsible Gaming page, which has dedicated tools and guidance. For full platform rules, see the Terms and Conditions.